Purpose

This knowledge base provides operational tips to help you succeed on the uTest platform. These are recommendations to improve your testing experience and outcomes; your legal obligations are in the uTest Terms of Use.

Project Preparation

• Read the Cycle Overview thoroughly before beginning.
• Review all announcements from Test Team Leads in Chat.
• Use the test cycle Chat to clarify questions (avoid asking if a specific bug is valid – let the review process determine that).
• Ensure your testing device meets the project requirements.

Quality Work

• Submit complete and accurate issue (bug) reports with all required documentation.
• Avoid recycling work from past submissions or using others' work.
• Don't create placeholder reports for later editing.
• If you claim a test case slot, make sure to start working on it immediately, and make sure to submit all required documentation.
• DO NOT use AI tools to write your issue reports, complete your test cases, or provide feedback through the Tester Review feature, if available in the test cycle. Providing your own, honest, and detailed feedback on the product being tested and your own work is always important to our customers and us.
  • Also, make sure to review and adhere to our uTest AI Guidelines.

Commitment and Communication

• If you accept a cycle or commit to a project, make every effort to honor that commitment.
• If you cannot complete a project, provide prompt notice to the team of your project.
• Respond to Test Team Lead (TTL) messages in a timely manner, especially for projects involving shipped hardware.

Getting Help

• Technical Issues: Go to https://support.utest.com/ and check out the Knowledge bases. If you still need help, select "Request Support" option to submit a ticket with our support team.
• Payment Questions: Contact the Test Engineer (TE) and/or Testing Services Manager (TSM) for the test cycle you participated in.
• Account Issues: If you have problems logging into your account, open https://support.utest.com/ and select "Login Help".
• Close your Account: Use "Close My Account" link in Advanced Settings or visit https://support.utest.com/.