Windows

Setting up uTest Proxy

1. Open Control Panel and navigate to Network and Internet
2. Select Internet Options and navigate to the Connections tab
3. Click "LAN Settings"
4. Check "Use automatic configuration script" and paste the uTest proxy PAC URL in the Address field
5. Close all the settings windows by clicking Ok
6. An authentication pop-up will open when you try to navigate to the testing site
7. Provide your uTest credentials in the Authentication pop-up and click OK
8. In the browser navigate to whatismyipaddress.com and check the IP address to verify the proxy is successfully connected

Firefox Browser

For Firefox browser, you need to follow these additional steps after saving the LAN Settings:

1. Open Firefox browser
2. Click on the Hamburger (Application) menu in the top right corner
3. Select Settings
4. Search for Network Settings and open it
5. Select the Use system proxy settings option
6. Click on the OK button to save the changes
   1. Remember to turn it back to No proxy if you have finished testing using the uTest proxy

Disabling uTest Proxy

To disable the proxy, perform steps 1-3 above (Setting up uTest Proxy), uncheck "Use automatic configuration script" and click Ok.

macOS

 

Setting Up uTest Proxy

1. Open System Settings and navigate to the WiFi page
2. Click on the Details button of your connected network
3. Navigate to the Proxies tab
4. Check "Automatic proxy configuration" and paste the uTest proxy PAC URL
5. Click Ok
6. An authentication pop-up will open when you try to navigate to the testing site
7. Provide your uTest credentials in the authentication pop-up and click Sign In
8. In the browser navigate to whatismyipaddress.com and check the IP address to verify the proxy is successfully connected

Disabling uTest Proxy

To disable the proxy, perform steps 1-3 above, uncheck "Automatic proxy configuration", and click Ok.

Android

Setting Up uTest Proxy

1. Open Settings and navigate to the WiFi page
2. Select your connected WiFi network
3. Tap the "Modify Network" or edit button, and select "Advanced options"
   • On Xiaomi, tap on the right arrow button in the connected WiFi network to open the network details page
4. Change Proxy to Proxy Auto-Config and paste the uTest proxy PAC URL
5. Tap on Save
6. An authentication pop-up will open when you try to navigate to the testing site
7. Provide your uTest credentials in the authentication pop-up and proceed
8. In the browser navigate to whatismyipaddress.com and check the IP address to verify the proxy is successfully connected

Disabling uTest Proxy

To disconnect from Proxy, go back to the WiFi settings and set Proxy to "None".

iOS

Setting Up uTest Proxy

1. Open Settings and tap on WiFi 
2. Select your connected WiFi network
3. Scroll down and tap "Configure Proxy" under the "HTTP Proxy" section
4. Select "Automatic" and paste the uTest proxy PAC URL
5. Tap on Save
6. An authentication pop-up will open
7. Tap on Settings, and provide your uTest credentials in the authentication pop-up and proceed
8. Try to navigate to the testing site
9. In the browser navigate to whatismyipaddress.com and check the IP address to verify the proxy is successfully connected

Disabling uTest Proxy

To disconnect from Proxy, go back to the Proxy settings and set Proxy to "Off".

Android TV

Below are the general steps for configuring the uTest proxy. Configuration options will vary by manufacturer. Please note that in some cases PAC configuration will need to be set at the router level.

1. Open Settings on your Android TV
   
2. Navigate to the Network & Internet
3. Select your connected WiFi network
   
4. Select "Proxy" and choose Automatic (if there's no Automatic option, uText proxy might need to be configured at the router level)
   
5. Enter the uTest proxy PAC URL in the (Proxy Server) URL or Address field 
6. An authentication pop-up will open when you try to navigate to the testing site
7. Provide your uTest credentials in the Authentication pop-up and proceed
8. In the browser navigate to whatismyipaddress.com and check the IP address to verify the proxy is successfully connected

Disabling uTest Proxy

To disconnect from Proxy, go back to the WiFi settings and set Proxy to "None".

Fire TV

1. Open the Developers Menu in the Fire TV device using the Remote control
   1. On the directional pad, press and hold the Center button for a second
   2. While still holding the Center button press the Down button too and hold both buttons for about 3-4 seconds
   3. Release both buttons and press the Menu button
   4. If the above doesn't work, try holding Center and Down simultaneously for 3-4 seconds, then release and press the Menu button
2. Open the Notifications window and select Network Proxy
3. Select Auto
4. Enter the uTest proxy PAC URL in the URL field and click Next
5. Save the settings
6. Once the proxy is set up, try to access the testing site using a browser 
7. Provide your uTest email address and password in the authentication pop-up, and proceed
8. In the browser, navigate to whatismyipaddress.com and check the IP address to verify the proxy is successfully connected

Disabling uTest Proxy

To disable the proxy, open the Developers Menu again, navigate to the Network proxy page, and set Proxy to None.

Apple TV (tvOS)

Prerequisites

• A macOS device with the Apple Configurator app installed

Pairing Apple TV with Mac

Once you make sure both, your Apple TV and Mac are on the same WiFi network, follow these steps to pair them:

1. Launch Apple Configurator on your Mac, then plug in the Apple TV and then a monitor or TV to power
2. On the Apple TV, open Settings > Remotes and Devices > Remote App and Devices
3. Next, on your Mac, from the Apple Configurator menu, choose Paired Devices
   
4. Click Pair against your Apple TV in the Paired Devices list
   
5. Enter the six-digit authentication code that appears on the screen of your Apple TV
6. Close the Paired Devices window in Apple Configurator
7. You should now see your Apple TV in the All Devices window
   

If you’re facing issues with pairing the Apple TV with the Apple Configurator app, please try any of these troubleshooting steps:

• Remove any “Not connected” devices on the Paired Devices pop up
  
• Make sure both Apple TV and Mac devices are connected to the same network
• If the Paired Devices list doesn’t find anything, you should check xCode: from xCode open the Window menu on the top bar > select “Devices and Simulators”. Your Apple TV should be shown here. If there is no error message or infinite loading, it means that your device is paired at least with xCode. Otherwise, try to pair your device using xCode “Pair Device” option (see the below subbulet point)
  
  • Go back to Apple Configurator, check once again if there is any device on the “Paired Devices” option, if there is a device, select the device and “Pair”. If not, you need to check another step
• Open Quicktime, check if you can mirror the Apple TV screen on Quicktime, this sometimes forces the pair on the other apps. Then check Apple Configurator once again. If it is still not enabled, you can repeat any of the steps above. Close QuickTime
  
  
  • This can take some time, but it will work. Sometimes Quicktime provides some files that help to connect your devices, and sometimes xCode does, which is a very imprecise process, and can be frustrating
• You can Unpair on your AppleTV, this is useful most of the time, then you can pair again
• If none of these work, you can restart the device. This sometimes helps as well
• If you don't have a lot to lose, you can factory reset your Apple TV and try again

Creating the Profile

1. Open the Apple Configurator app, click File, and select New Profile
2. Give the profile any name
   
3. Select the "Wi-Fi" option from the side menu
   
4. Type the WiFi name with which you want the proxy to be active in the SSID field
5. Set the Proxy Setup option to "Automatic"
6. In the Proxy Server URL field paste the uTest proxy PAC URL
7. For Security Type select “Any Personal (except WPA3-Only)” and provide your WiFi network password
   
8. Finally, save the Profile by clicking File > Save or pressing Cmd+S

Installing the Profile

1. Within the Apple Configurator app, select the Apple TV device
   
2. Click the "Add" button at the top of the window and choose "Profiles"
   
3. Select your saved profile and click Add
4. After a few seconds you’ll get a pop-up, do not click anything in the pop-up
   
5. Check your Apple TV; an install profile window should appear
6. Select Install and confirm your selection
   
7. Once the process is complete, restart your Apple TV device
   
8. The Apple TV should be successfully connected to uTest proxy now
9. Provide your uTest username and password in the authentication window
10. Open the Speedtest app (download the OOkla Speedtest app from the App Store) or whatismyipaddress.com in the browser to verify you’re connected to the proxy successfully. The correct setup should be - Amazon, and e.g. Windstream Ashburn, VA. The important thing here is to not have your provider, and have one related to uTest.
    

Starting the next time, you just need to install the profile to connect with the uTest proxy.

FAQ & KI Workarounds

When I upload the profile from Apple Configurator to Apple TV, there is an error message that says the device is “not supervised”

If you have followed the instructions for Creating and loading the Profile above, this message should disappear in a few seconds. If not, there was a missed step during profile creation or you have used the Global HTTP Proxy which leads to a KI with this message (to fix this you need a business or school account).

After restarting the AppleTV device, when the profile has been loaded it is asking for uTest Proxy credentials, I enter my credentials, and it is still prompting me again.

This could be happening because you entered a wrong value on the profile, maybe the WiFi name or password, or even the Proxy credentials. In this case, you will have to hard reset the Apple TV, unplugging from the electricity supply. Then if the Apple Configurator allows you to see the device, you can remove the profile (Action/Remove/Profiles).

Disabling Proxy

1. Open Settings on your Apple TV
   
2. Select General
3. Select Profile
4. Select the profile you installed earlier
   
5. Select Remove
6. Restart your Apple TV and the uTest proxy should be now disconnected

Important Notes

• If you’re having problems with uTest proxy, make sure you’re entering the correct email and password in the authentication pop-up. Try resetting your uTest password
  
  • Also, verify you provided correct details in the profile