How to Replace Your Linked Payoneer Account with Another One on uTest

To add a new Payoneer account, first, you must reach out to the uTest support team to unlink your current Payoneer account associated with uTest. This is important to release your current payee ID. If you unlink Payoneer and no longer see an option to add it, that means that Payoneer is not available in your country. Once you have unlinked the account, you can follow these steps:

1. Log in to http://www.utest.com. 
2. Click the dropdown menu beside your name in the left navigation and select "Payments".
3. Click on the Set Up/Change button.
4. Click the "special link" provided (either to register a brand new account with Payoneer, or to link with an existing account).
5. Proceed to create a new account on Payoneer, or link to an existing account.

 

 

Common Issue: Incomplete Payoneer Setup

If your Payoneer account is not fully set up, you may see the following message: "Your Payoneer account is not set up correctly." To avoid this issue, make sure all required steps are completed.

Additionally, Payoneer may periodically request documentation. If the requested information is not provided, payments may be placed on hold.

Avoiding Payment Failures

Payment failures can be frustrating, but ensuring your Payoneer account is fully set up and up to date can help prevent issues.

For a complete list of possible reasons for payment failure, refer to the uTest Support Knowledge Base:

• I have a failed payment. What do I do now?
• What are the steps to add Payoneer to my uTest account?

Additional Resources

You can also visit the uTest Support portal, which contains answers to many frequently asked questions. We recommend using this resource whenever you need guidance.